Bukhulu Truck Stop | Privacy Policy

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BUKHULU RETAIL (Pty) Ltd
Privacy Policy
VERSION DECEMBER 2021

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Introduction

Welcome to our privacy policy. We are Bukhulu Retail (Pty) Ltd and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (“personal information”).

Audience

This purpose of this policy is to describe the way that we handle your personal information.
This policy applies to you if you are:

a visitor to our website; or
a customer who has ordered or requested the goods or services that we provide; or
our data subject

Personal information

This policy applies to you under certain circumstances.
Personal Information includes certain information we collect:

automatically when you visit our website;
on submission
through an order purchase; and
optional information that you provide to us voluntarily (see below);
but excludes:
information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;

Common Examples

Common examples of the types of personal information which we may collect, and process include your:

identifying information – such as your name, date of birth, or identification number of any kind;
contact information – such as your phone number or email address;
address information – such as your physical; postal or delivery address

Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information including your:

financial information – such as your bank account details;
employment information

Your obligations

You may only send us:

your own personal information if you are 18 years or older;
another data subject where you have their permission to do so.

Acceptance

Acceptance required

You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.

Legal capacity

You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

Changes

We may change the terms of this policy at any time by updating our web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

Collection
On registration or submission

Once you visit, register, or submit information through our website, you will no longer be anonymous to us. You will provide us with certain personal information

This personal information will include:

your name and surname;
your email address;
your telephone number;
your company name, company registration number, and VAT number;
your postal address or street address; delivery address; and
your username and password.

We will use this personal information to fulfil your quotation, order, account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:

tailoring our website’s functionality to you personally by letting us remember your preferences;
improving how our website performs;
allowing third parties to provide services to our website.
Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.

Third party cookies

Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.

Purpose for collection

We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

goods or services purposes – such as collecting orders or requests for and providing our goods or services;
business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

We may use your usage information for the purposes described above and to:

remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
monitor website usage metrics such as total number of visitors and pages accessed

Consent to collection

We will obtain your consent to collect personal information:

in accordance with applicable law;
when you provide us with any registration information or optional information.

Use

Our obligations

We may use your personal information to fulfil our obligations to you.

Messages and updates

We may send administrative messages and email updates to you about the website, that may include information about new updates or services

Disclosure

Sharing

We may share your personal information with:

other divisions or companies within the group of companies to which we belong so as to provide joint content and services for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications
an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
credit bureaus to report account information, as permitted by law;
banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
other third parties who provide us with relevant services where appropriate.
Regulators We may disclose your personal information as required by law or governmental audit
Law enforcement We may disclose personal information if required
by a subpoena or court order;
to comply with any law;
to protect the safety of any individual or the general public; and
to prevent violation of our customer relationship terms.

No selling

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

Employees

We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.

Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

Security

We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete, and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by, emailing us, or phoning us.

Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

retention of the record is required or authorised by law; or
you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.

Notification of Breach

Where we have reasonable grounds to believe that an unauthorised third party has accessed your personal information and if required by law, we will notify the relevant Regulator and you of the breach.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact the:

Information Officer +27 31 700 5949

HELLO THERE
WE ARE BUKHULU RETAIL

Bukhulu Retail (Pty) Ltd started in 2017 and took over the Crossroads Truck Stop on the 1st January 2018. The Truck Stop offers both Chevron and Total Product on the Forecourt.
Apart from the Fuel it also offers a Parking Facility for about 50 Trucks, Shower Facility, Shop, TV Lounge and a Wifi Hot Spot. A food trailer is also available on Site providing refreshments.
A Workshop Facility (independently run) is available on Site to assist with emergencies.

Bukhulu truck stops provide the perfect solution for the tired and weary trucker and provide numerous facilities, including diesel at very competitive prices. Most importantly, these convenient facilities are available around the clock ensuring that truckers always have access to diesel and reserves.

Visit our locations page and find the closest Bukhulu Truck Stop to you.

TRANSFORMATION

Bukhulu Retail (Pty) Ltd is committed to the broad-based B-BBEE Transformation and we also believe in the power of diversity within the Workforce.

VISION

The vision of Bukhulu Retail (Pty) Ltd is to be a Company that adds optimal value to its Shareholders through sustainable growth driven by performance excellence.
We commit ourselves to excellent Service, transparency, integrity and a spirit of Ubuntu.
The success of the company revolves around people who with dedication, knowledge, willingness, friendliness and empathy serve and support others so that we are able to ensure maximum profit for the company, its’ shareholders and people.